Comments on: Open Question: Luminess Air Airbrush Makeup, has anyone tried returning it?

By: Deb

Deb — Wed, 21 Jul 2010 17:26:13 +0000

I just wanted express my opinion about luminess air! I love my Luminess air! I use to wear expensive liquid foundation and a dual finish powder, it did feel heavy and cakey but I thought that it was a better alternative then people staring at my acne. one day i was walking around the mall and saw a makeup artist using it on a girl that had similar skin to mine. Skeptical that something so airy could cover up any acne, I waited to experience it for myself. As i sat in the chair and felt the cool air hit my skin (wow what a nice feeling for irritated skin) a few minutes later she said that she was done, Done? I looked in the mirror and I couldn’t believe that it covered my acne better then my thick and cakey foundation. I believe that has been the best purchase that I have ever made! I highly recommend this to anyone that has skin issues or is just plain sick of heavy coverage.. It really irritates me that all these complaints are on customer service issues and not the product I want to read about the actual product not customer service issues! I paid 199 for my system at a dillards. I don’t like to put things on payment plans. Maybe next time just save the money up before you buy it, i did!

By: Mary

Mary — Sun, 18 Jul 2010 10:22:08 +0000

So glad I read this on postive and neg views.. seems to me there should be an honest broker on these Trail items always it seems to be a scam to sign people up for..( CRAP) just once I would like to see a honest review instead of planted ones..
I have had same experience of trying to cancel after ordering.
Just call credit card company and place a hold on charges and be diligent about it..they never give you any place to cancel after you hit the button not even mins after ordering.. and heaven forbid you get the item.. and try to return it..
And customer service is there such a thing anymore…
Just stay away from the info commercials ladies..
And find a place where you can go and try the product before you buy!.seems to me if this was ligite they would hire people out of homes who could show the product just like Avon reps.. would be more honest trade..

By: Jackie

Jackie — Fri, 09 Jul 2010 17:39:02 +0000

DO NOT ORDER THIS SYSTEM OR FROM THIS COMPANY. CALLING CUSTOMER SERVICE WILL BE A WASTED TIME OF YOUR LIFE. AND THE PRODUCT IS JUNK-BOTH THE SYSTEM AND THE MAKE-UP. I STRONGLY URGE YOU TO STAY AWAY.

By: Candy

Candy — Tue, 22 Jun 2010 22:10:38 +0000

I grant that not all products work for everyone, or suit their preferences, but I personally have had a wonderful time with my system. I don’t know if everyone is bothering to watch the DVD (I usually don’t either), but in this case I did! A lot of complaints I see seem to be results of not following the instructions. The dry skin: me too, until I remembered that the make up is water-based, so my skin sucked all the water from the make up and left my skin dry. When I remembered to add a moisturizer first, that problem went away. I also forget to hold the stylus far enough away at times. that will cake it on, and leave a greasy area. You have to patiently hold it away from your skin and brush the layers on. I swear I never got so many positive comments on my make up until I started wearing it. Most of the reviews that I came across were old and about customer service, don’t be turned off by this great product because of those old reviews.

By: Jane

Jane — Tue, 22 Jun 2010 02:25:06 +0000

A very good product, I am completely satisfied. I was initially worried to read all of the issues in this blog but HAVE YOU NOTICED THAT MOST BLOGS ON THIS WEBSITE are people complaining and venting.

By: Marcie

Marcie — Thu, 10 Jun 2010 16:01:44 +0000

I have not tried to return it, but I ordered the system and paid the 200 and some bucks for it. I absolutely love it, and would never go back to other foundations! I also love their eyeshadows.

By: Viktor

Viktor — Wed, 09 Jun 2010 23:21:26 +0000

Hi you all! I just wanna say that I’m a costmetologist and I also ordered the kit. I love it and it has really helped my business. You don’t have to enroll for the monthly supply just cancel it and then you just have to reorder whenever you run out. I ended up paying a total amount of 300. It’s worth it for me since I have business. The machine works really good all you have to do is take care of it and clean it regularly. I do agree that their customer service could improve a lot and some of the reps are kinda rude. Over all I’m satisfied.

By: Leandra

Leandra — Mon, 31 May 2010 15:00:55 +0000

Thank you for posting your honest comments on this site. I just finished watching this commercial and decided to check out the website. I have horrible skin and I presently use MAC but found this product (Luminess Air) looks great. Now I’ve changed my mind about ordering it online due to the many many negative comments posted above. I might go try it in Dilliards since this is the only store that seems to carry it (other than online) and then I’ll see if it really is worth buying. Thanks for sharing your horrible experiences. I hope something is done about this company and their customer service because some of these comments started from 2007 and its May 2010 and people are still posting bad comments which means that this company has managed to continue to dupe people for many years without anything being done. That is not right. I don’t live in the USA so I am not familiar with the laws but good luck Alex. I hope you get through. This is not a nice thing that is being done to innocent customers.

By: Alex

Alex — Tue, 18 May 2010 19:32:27 +0000

I will be contacting Texas BBB to file complaint of misleading advertising and scamming by Luminess air infomercial and customer service.

By: Kenitra

Kenitra — Fri, 14 May 2010 02:11:35 +0000

I ordered mine from hsn I ordered on the 3rd of may and got it on the 7th, and that is without express shipping. Hsn also has a payment plan and its cheaper then the lumin. website. Customer service is a lot better I hear also. I ordered online. So I would try Hsn. I have had problems in the past with companies charging my card. But so far so good with hsn.